Refund policy

Refund & Return Policy

Thank you for shopping with GLOBAL BRASS EXPORTS. We strive to provide high-quality brass hardware products. If you are not completely satisfied with your purchase, we are here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, uninstalled, and in its original condition.

  • Be returned in the original packaging with all accessories, labels, and documentation.

  • Be accompanied by proof of purchase, such as your order number or receipt.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products.

  • Clearance, sale, or final-sale items.

  • Products that have been installed, used, damaged, or altered after delivery.

  • Items returned without original packaging or missing parts.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order. Include your order number and clear photos of the product and packaging so we can review the issue and arrange a replacement or refund where applicable.

Return Process

To initiate a return:

  1. Contact our customer support team within 14 days of delivery.

  2. Provide your order number and the reason for the return.

  3. If your return is approved, you will receive return instructions.

  4. Securely pack the item and ship it to the address provided.

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a defective or incorrect item).

  • We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically issued within 5–10 business days, depending on your payment provider or bank.

  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrectly supplied. If you need an exchange, please contact our customer support team.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with a return, please contact us:

[GLOBAL BRASS EXPORTS]
Email: [globalbrass7@gmail.com]
Phone: [+919214101094]
Address: [111-A / 410 D ASHOK NAGAR 80 FT ROAD , KANPUR , INDIA ]